Terms and conditions

By interacting with Prana5 (www.prana5.in) through WhatsApp/Email, you agree to the following terms and conditions:

1. Communication Consent

By providing your phone number and opting in, you explicitly agree to receive:

• Transactional Messages: Order confirmations, service updates, project milestones, and appointment reminders.

• Promotional Messages: Newsletters, special offers, and new service announcements. Standard data and messaging rates from your mobile carrier may apply.

2. User Responsibilities

To maintain a secure and efficient communication channel, users agree to:

• Accuracy: Provide a valid, active mobile number that belongs to you.

• Conduct: Use the channel solely for legitimate business inquiries. You shall not send spam, offensive language, or malicious content (viruses/malware).

• Security: Inform us immediately if your mobile number is reassigned or if you suspect unauthorized use of your identity.

3. Opt-Out & Grievance Redressal

We respect your right to silence.

• Opt-Out: You may unsubscribe at any time by replying "STOP" to any WhatsApp message. We will process your request within 48 business hours.

• Grievances: If you have concerns regarding our communication or data handling, please contact our Grievance Officer at [Insert Email Address]. We aim to resolve all complaints within 15 working days.

4. Limitation of Liability

Prana5 provides WhatsApp communication as a convenience. We are not liable for:

• Platform Issues: Delays or failures in message delivery caused by WhatsApp (Meta Platforms, Inc.) or your mobile network provider.

• Third-Party Misuse: Any unauthorized access to your WhatsApp account or data loss resulting from external security breaches on your device.

• Accuracy of Real-Time Chat: While we strive for accuracy, informal chat responses are for informational purposes and may be subject to formal verification in a service contract.

5. Updates to these Terms

We may update these WhatsApp Terms & Conditions to reflect changes in the law or our internal processes.

• Users will be notified of significant changes via a notice on www.prana5.in or through a direct WhatsApp message.

• Continued use of our WhatsApp services after such changes constitutes your acceptance of the new terms.